Meet the Reifam: Mike Butera

April 11th, 2022

Meet the Reifam: Mike Butera

Welcome to our series "Meet the Reifam" (Reify Family) where you'll get to know the employees who make up our talented team passionately working to bring solutions to clinical trial enrollment. 

 

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Employee Job Description:I am a Director of Customer Success and I work closely with our Sponsors to drive cross-portfolio optimization and use of StudyTeam so that important drugs and therapies are available sooner to patients.

Hometown? New Vernon, NJ

Currently live? Orlando, FL

How long have you been at Reify? 6 months

Why did you join the Reifam? I felt that my professional development would be in great hands at Reify and I am very pleased with the decision to join the Reifam 

Where did you work prior to joining? After completing a MBA in 2001, I worked at IBM, IQVIA, Comprehend Systems, and Saama Technologies in leadership roles

What is your favorite part of being in the Reifam? The sense of community and togetherness, all wrapped around an important corporate mission

What is your favorite moment or project during your time at Reify? My favorite moment was being at an onsite in Boston with my peers where we strategized on important initiatives to make the Sponsor Engagement team most effective for the success of our customers

What is your advice for others looking for opportunities in Customer Success? CS professionals focus a lot on tactical items like metrics and onboarding, which are very important, but relationship building is also very key. For example, it’s fun to show photos of dogs or vacations as means to build that personal connection with a customer

What’s your favorite Reify perk or benefit? Flexible PTO! I love to take long weekends to follow my soccer team to away games where I can explore a new city

If you could describe the Reifam in one word what would it be? Together

Which of Reify’s core values resonates most with you? Why? My favorite Reify Core Value is “Put the team first and assume good intentions”. This one resonates with me because everyone has good days and bad days, and when performance may be lagging due to a bad day or week, it’s best to assume they are trying their best and may need support rather than criticism

What was your fun fact when you joined Reify? I worked in Russia for 7 years, starting a few years after the Soviet Union was dissolved

Favorite food? Pizza, by a mile

Favorite place on earth? Red Square or Orlando City Stadium

Favorite animal? We don’t deserve dogs

Favorite genre of music? Deep house

Favorite age so far and why? Right now. I feel I’m clicking on all levels, professionally and personally

What color best describes you? Green is the color of balance, growth and self-reliance. I feel these things describe me well

If you could give a piece of advice to your younger self what would it be? Try harder in High School. (I was a terrible student)

What’s a unique fact about you that few people know? I was at the Miracle on Ice

What are your hobbies? I follow MLS and the English Premier League very closely. My teams are Orlando City Soccer Club and Arsenal Football Club. I regularly travel to Orlando City away games - this year I plan to go to Austin, Atlanta, Charlotte, and Miami

Interested in joining the Reifam? Check out our open roles here

 

 
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